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Technology Help

Tech Support for Students and Families

Welcome to Peak's Help Page 

This page contains links to relevant resources, top FAQs, iPad instructions, and how to get additional help. Below are links to the digital resources we use:




 


K12 Online     Zoom         Reflex Math


iPad Instructions

And Troubleshooting

My iPad is running slow or I have received an error?
Work through the following steps:
Refresh the browser
Close all programs 
Clear web browser history (Settings-Safari-Clear History)
Make sure pop-up blockers are off (Settings-Safari-Block pop ups-Off)
Restart Device
 
I cannot download an app to my device?
Peak uses a device management system that only allows approved apps on our iPads. 

How can I take a screen shot?
It may be beneficial to screen shot your work at times, please follow the link for instructions. 

How do I clean my iPad?
Ensure your device is turned off and unplugged from all cables. Use a small amount of rubbing alcohol and a microfiber cloth to wipe down the iPad. 

My device is not holding a charge?
Plug the iPad into a charger, close all the open programs and restart your iPad. If this does not work, please bring the device in to the main Peak building for us to troubleshoot. 

What if my iPad breaks?
Contact us immediately at 970-252-7928. Cracked screens incur a $50.00 repair fee. A second screen repair is $150.00, a third broken screen is the full cost of the device, $300.00.
 
I lost/broke my iPad/Charger/Case?
A lost or broken device (beyond the screen) is $300.00, a charging block and/or cord is $15.00, and a damaged or lost case is $50.00 as detailed in your signed Peak Device Agreement

Internet Resources for Parents


Peak Device Agreement for checking out iPads



The following collection of websites encourage the responsible use of digital tools:


Student Log-in
In order to log in to our digital resources the student user names and passwords incorporate the following information:
  1. First and Last Name
  2. Date of Birth
  3. Graduation Year
  4. Student ID number
  5. In the buildings students may need the WIFI password
If you have trouble logging in, please call the office at 970-252-7928


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